FAQ

PHIN is a Swiss-Vietnamese specialty coffee brand founded in January 2025 and based in Winterthur, Switzerland. The name comes from the phin — the traditional Vietnamese drip filter — which is the slow, meditative heart of how we brew. We bring authentic Vietnamese coffee, from delicate Arabica to bold Robusta, to Swiss homes and businesses.

To bring the authentic taste and culture of Vietnamese coffee to Swiss homes and businesses, one slow drip at a time — without compromising on quality, origin, or story.

PHIN is run by three co-founders: Viet Ha (CEO, strategy & product), Maurice Macsay (CMO, sales & business development), and Jovin Forster (marketing & content). It's a small, hands-on team — when you email us, a real founder reads it.

Yes. PHIN KLG is registered as a Kollektivgesellschaft (general partnership) in the Swiss Commercial Register since 1 September 2025, UID CHE-446.665.092. You can find our full legal details on our Impressum page.

PHIN is currently below the Swiss VAT registration threshold (CHF 100,000 in annual revenue), so we're not VAT-registered yet. This is normal for a young, small business and not a sign anything's wrong with your order.

Not yet — for now we're direct-to-consumer only through this website. Retail is a future goal for us.

You can find us on Instagram and TikTok at @phinkafich, and on Facebook as PHIN.

Three single-origin Vietnamese coffees, each with its own character: Hanoi Haze (100% Arabica, smooth and floral), Da Lat Dawn (60% Robusta / 40% Arabica, balanced), and Saigon Drip (100% Robusta, bold and intense).

100% Arabica with tasting notes of floral, caramel, and milk chocolate. Our smoothest, most aromatic cup — great for pour-over, Phin filter, or a slow espresso morning.

A 60% Robusta / 40% Arabica blend with tasting notes of tropical fruit, hazelnut, and cinnamon zest. Inspired by the cool highland mornings of Đà Lạt — balanced, with body and a touch of sweetness. Works well as espresso or Aeropress.

100% Robusta with tasting notes of dark chocolate, caramel, and roasted almond. Our boldest, most intense coffee — the classic choice for cà phê sữa đá (Vietnamese iced milk coffee).

Every PHIN coffee is sourced from Vietnam — we don't blend in beans from other countries. Da Lat Dawn and Saigon Drip mix Robusta and Arabica varietals, but all the beans themselves are Vietnamese.

Arabica (like our Hanoi Haze) tends to be smoother, lighter, and more aromatic. Robusta (like our Saigon Drip) is bolder, more intense, and higher in caffeine — it's also what gives traditional Vietnamese coffee its signature strength and pairs beautifully with condensed milk.

Cà phê sữa đá is Vietnamese iced milk coffee — strong Phin-brewed coffee mixed with sweetened condensed milk and poured over ice. It's one of the classic ways to enjoy Vietnamese coffee, and Saigon Drip is our top pick for it.

However you like — but three traditional ways are: black (straight from the Phin), iced, or as cà phê sữa đá (iced with condensed milk).

The Phin is the traditional Vietnamese drip filter — a slow, meditative brewing tool that sits directly on your cup. No machine, no pods, just a strong, aromatic cup in a few minutes. Ours is reusable aluminium, made in Vietnam by PHINOI, with a simple 4-piece assembly: base plate, chamber, gravity press insert, and lid.

Whole beans, Medium (for filter/V60), Medium-fine (for Phin/Aeropress), and Fine (for espresso) — choose the one that matches how you brew.

200g, 500g, and 1000g bags. Our 100g size is reserved for free samples and the Starter Kit — it isn't sold on its own.

Every bag has a shelf life of 12 months from the roast date, so you've got plenty of time to enjoy it at your own pace.

One Vietnamese Phin filter plus a 100g sampler of all three coffees (Hanoi Haze, Da Lat Dawn, Saigon Drip), in the grind of your choice. It's the easiest way to taste your way through the range and find your favourite.

Hanoi Haze if you like it light and floral. Da Lat Dawn if you want a balanced everyday cup. Saigon Drip if you like it bold — or if cà phê sữa đá is the goal.

Yes. Orders over CHF 60 ship for free.

Use the code FIRST15 at checkout for 15% off your first order.

Reach out via our Contact page or email us directly at gruezi@phinkafi.ch. We'll get back to you personally.

Yes — we work with cafés, restaurants, offices, and events across Switzerland. If you're interested in serving or stocking PHIN, get in touch via our Contact page.

Yes — subscribe to any coffee and save 12% on every recurring order.

Yes, at any time. Your order confirmation emails include a link to manage your subscription — pause, skip, change frequency, or cancel whenever you like. Full details are in our Subscription Policy.

We offer a 30-day return window from the day you receive your item. To be eligible, the item must be unused, in its original packaging, and you'll need your receipt or proof of purchase. See our full Refund Policy for details.

Perishable goods (like coffee that's been opened), custom or personalized items, and personal care products can't be returned. Sale items and gift cards are also final sale.

Once your return is approved, you'll be refunded automatically to your original payment method within 10 business days.

Yes. If your order ships into the European Union, you have the right to cancel or return it within 14 days for any reason, without needing to give a justification.