Refund policy

Last updated: 08.06.2026

We want you to love your PHIN coffee — but if something isn't right, here's how returns work.

Returns

You have 30 days from the date you receive your item to request a return. To qualify, the item must be unused, unopened, and in its original packaging, and you'll need your receipt or proof of purchase.

To start a return, contact us at gruezi@phinkafi.ch. Once approved, we'll send you instructions on how and where to send your item — please don't send anything back before contacting us first, as unsolicited returns won't be accepted.

Returns should be sent to:
Tösstalstrasse 227, 8405 Winterthur, Switzerland

Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away at gruezi@phinkafi.ch so we can make it right.

What Can't Be Returned

For hygiene and safety reasons, we can't accept returns on:
- Opened or used coffee
- Custom or personalized items
- Sale items and gift cards

European Union 14-Day Right of Withdrawal

If your order ships to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without needing to explain why. The item must still be unused and in its original packaging, as above.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund. If more than 15 business days have passed since approval and you still haven't seen it, contact us at gruezi@phinkafi.ch.

Exchanges

The fastest way to get what you want is to return your current item and, once accepted, place a new order for the item you'd prefer.

Questions

Reach out anytime at gruezi@phinkafi.ch — we're happy to help.