Privacy policy

Last updated: 06.08.2026

PHIN KLG ("PHIN", "we", "us", or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from phinkafi.ch (the "Site"), or otherwise interact with us.

By using our Site, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

PHIN KLG
Tösstalstrasse 227
8405 Winterthur, Switzerland
Email: gruezi@phinkafi.ch
Phone: +41 78 311 48 94

2. Information We Collect

Information you give us directly
- Contact details: name, email address, phone number, shipping and billing address
- Order information: products purchased, order value, payment confirmation
- Account information: if you create a customer account, your login details
- Communications: anything you send us via our contact form, email, or customer support

Information collected automatically
- Usage data: pages visited, time spent on the Site, referring website, device and browser type, IP address
- Cookies: we use cookies to run the Site, remember your preferences, and understand how visitors use the Site. You can manage cookie preferences via the cookie banner shown when you first visit, or through your browser settings.

Information from third parties
- Payment information is collected and processed by our payment processor via Shopify — we do not store your full card details ourselves.
- We use Shopify to power our store, Klaviyo for email marketing (only if you've opted in), and Judge.me to collect and display product reviews. These providers may process your data on our behalf as described below.

3. How We Use Your Information

We use your personal information to:
- Process and fulfill your orders, including shipping and customer support
- Send you order confirmations, shipping updates, and respond to your enquiries
- Send you marketing emails, but only if you've opted in — you can unsubscribe at any time via the link in every email
- Manage subscriptions, if you've subscribed to receive recurring deliveries
- Improve our Site, products, and customer experience
- Detect and prevent fraud, and comply with legal obligations

4. Who We Share Your Information With

We share personal information only where necessary to run our business:
- Shopify, our e-commerce platform, which hosts the Site and processes orders and payments
- Payment processors, to securely process your payment
- Klaviyo, for email marketing, if you have opted in
- Judge.me, to manage and display product reviews you submit
- Shipping carriers, to deliver your order
- Legal authorities, if required by law

We do not sell your personal information to third parties.

5. Cookies

We use cookies and similar technologies to operate the Site, remember your cart and preferences, and understand how the Site is used. You can accept, decline, or customize cookies via the cookie banner, or block them through your browser settings — note that blocking some cookies may affect how the Site functions.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order records, for example, are kept as required under Swiss commercial law.

7. Your Rights

Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
- Request a copy of your data in a portable format

If you are located in the EU/EEA, these rights are provided under the GDPR. If you are located in Switzerland, they are provided under the Swiss Federal Act on Data Protection (FADP).

To exercise any of these rights, contact us at gruezi@phinkafi.ch.

8. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children.

9. International Transfers

As we use service providers such as Shopify, your information may be processed outside Switzerland or the EU/EEA. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses.

10. Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

PHIN KLG
Tösstalstrasse 227, 8405 Winterthur, Switzerland
gruezi@phinkafi.ch