Cancellation policy

Last updated: 06.08.2026

Some coffees on our Site can be purchased as a one-time order or as a subscription. This policy explains how our subscriptions work and how you can change or cancel them.

Subscriptions

When you subscribe to a coffee, you'll receive it automatically at the frequency you choose (for example, every 2 or 4 weeks), and save 12% on every recurring order compared to the one-time price.

Your payment method is stored securely and charged automatically ahead of each delivery. Subscriptions continue until you pause or cancel them — there's no fixed end date and no penalty for stopping.

Managing Your Subscription

You're in full control of your subscription at any time. You can:
- Change the delivery frequency
- Skip an upcoming delivery
- Pause your subscription
- Cancel your subscription entirely

To manage your subscription, use the link included in your order confirmation email, or contact us at gruezi@phinkafi.ch and we'll take care of it for you.

Returns & Refunds

Items received through a subscription are covered by our standard Refund Policy, including the 30-day return window.

Price Changes

If we ever need to change the price of a subscribed product, we'll notify you in advance by email before the change applies to your next delivery.

Questions

If anything about your subscription is unclear, reach out to gruezi@phinkafi.ch — we're happy to help.